Hot beverage spill burns—and lawsuits—are on the rise. In an instant, a hot drink can severely injure a customer, damage your brand, and threaten your profits.  You can prevent spills and burns from coffee, tea, and other hot drinks by using quality products and training your staff to follow best practices for hot beverage safety. 

A hot beverage spill can cause significant injury. Prevention is the most important thing but some accidents will still happen. Will you and your team be prepared? When a hot coffee or other hot beverage spills, after providing first aid, it’s not enough to offer another coffee or free product. Your team needs to take concrete steps to prevent further injury and protect your business from a possible lawsuit.

Most coffee spill and burn litigation complaints center around the temperature of the beverage as a product defect. Plaintiffs often claim that the coffee temperature, along with tea, hot cocoa, and other beverages, was too hot. As consultants and expert witnesses in hot beverage lawsuits, we strive to convey how hot beverages are required to be brewed and served at temperatures that can be dangerously hot and may cause severe burns when spilled.