Are You Speaking My Language?
by Pam Weatherford
The article is based on Gary Chapman's book entitled "The Five Love Languages." Understanding your spouse's love language can help your relationship flourish. Understanding your customer's language can help your business flourish. D3 Seminars can help you with both!
I'm Sorry, What Was Your Name Again?
by Pam Weatherford
#1 rule of customer service: Know Your Customer. Especially if you call them to come in and see you! Read about my customer service experience with a nearby bank.
Reflections on Joplin
by Pam Weatherford
A heart-breaking trip to Joplin, Missouri, 5 days after the tornado hit, taught me a lot about hope, survival, and heroes.
