Your Customers Can't Read Your Mind

By Erin Marcus

This is going to come as a huge shock to way too many people: Your customers cannot read your mind!They are not there when you train your team. They do not have access to your systems. They are not at your Monday morning meetings. They do not know how you do what you do. In the past few weeks I have experienced a variety of frustrations in trying to just be a customer. From minor incon

Click to continue...

 
 

Follow the N's Until You Get To The Golden C

By Erin Marcus

Is a lack of clarity hurting your business? How many customers have you lost because someone didn’t know how to be your customer?The other night I stopped by a large hospital to visit my nephew (he’s fine.)It was late in the evening so I was able to find a great parking spot and the lobby was practically empty so I’m already thinking, “great, this will be easy.&rdqu

Click to continue...

 
 

Turning Confrontation Into Conversation

By Erin Marcus

First and foremost, I’m not talking about those crazy reality television / social media over-the-top scenarios with the hair pulling, dish throwing, obscenity screaming, people getting dragged off the airplane type of situations.The truth of the matter is that most of us don’t live those lives. Most of us don’t particularly like confrontation, and many of us avoid it at all c

Click to continue...

 
 

What Is It Like To Be On the Receiving End of You?

By Erin Marcus

Want to improve your sales? Your customer service? Your relationships in general?Take a minute to think about something: What is it like to be on the receiving end of you?Have you thought through your approach to sales conversations or are you just throwing out as many benefits that you offer as fast as you can hoping something you say sounds attractive to the person you’re saying it

Click to continue...

 
 

The Power of Choice

By Stephen Miller

You may be wondering why you don’t have everything that you have always wanted. You may want to know when your day will come and when you will be able to list yourself among the ranks of the so-called “elite”.  Having experienced life as it has come to you up to this point, you may feel that it is just your lot to accept things as they have come to you; as if you have no say

Click to continue...

 
 

A man who loved every job he ever had shares how its done

By Bea Boccalandro

The civil engineer leans against his desk. “Want to know the best part of my work?” he asks. I, the only other person in his office, nod vigorously enough for a crowd.The engineer pulls his khaki pants over his sizable belly and walks past his MIT diploma to a pinned-up blueprint of his current project. He places his nicotine-stained index finger on a small symbol that, to me, rese

Click to continue...

 
 

Judy's Radio Program "Listening Well"

By Judy Secor

Judy's weekly radio program is named, "Listening Well" and airs Saturday nights with a California regional population coverage of 7,339,024 people, not counting those who listen online worldwide. 

Click to continue...

 
 

Meet Rev. Judy Secor"

By Judy Secor

“Meet Rev. Judy Secor. Judy first drew my attention when she posted a link to an upcoming fund-raiser walk for Huntington’s Disease. May you be as moved by her as I was. She said, ‘I know and am persuaded that we are all made of extremely redeemable stuff.’ Amen, Rev. Judy!” by Pastor Noelani Jai in a full-page feature article inSTORIES OF HOPE, MAY 2014, Page 2

Click to continue...

 
 

Five Career Reflections To End One Year Strong And Get A Running Start On Next Year

By Caroline Ceniza-Levine

At year-end, it’s fun and helpful to look back on the previous year – fun because you usually accomplish a lot more than the busyness of the year allows you to celebrate; and helpful because you can build on your recent success. For example, for this column, I have written 59 posts to date, and the top 5 accounted for 42% of my total hits. The first place blog, Ten People You Need

Click to continue...

 
 

Sustainable Leadership - the Woman's Way

By Linda Lattimore

The call is old and tired, isn’t it?  Why girls?  Why now?  What’s wrong with the status quo?  The answer is the same - because there comes a time when there simply is no choice, when we can no longer sustain being out of balance.  It takes too long to regain our footing when we slip on paths deeply sloped either direction.  We need a strong anchored playi

Click to continue...